There was a time when the word “outsourcing” was barely mentioned. Today, outsourcing is as common in the office as a laptop or smart phone. Outsourcing has allowed companies of all sizes to grow quickly, while reducing costs – which only add to the bottom line. Professional outsourcers can handle virtually every type of task, … read more
Eye Catching Creative provides a simple explanation to the file formats that includes information on extensions (ie. .png, .gif and .tif.), when they are used and needed and more. Click HERE to read the quick primer
We continue to struggle with implementing new technology and processes at firms with 15-50 employees. We are sharing the WHAT and WHY this is happening so other firms can learn and avoid the hurdles that growth brings to a firm. Many CEO’s are blinded by increasing revenues and client base. They are also very busy … read more
We all want the silver bullet solution to maximizing the use of tech and staff to achieve higher growth, more time, better profitability. However we don’t have the energy nor time to devote to this cause. Below are 3 My Virtual COO™ solutions that have a great impact on firms that embrace change and are truly … read more
It just dawned on me why I like the show Billions and the tormented CEO of hedge fund Axe Capital, Bobby Axelrod. He made the smartest hire that most CEO’s seem to be avoiding – he hired Wendy. For those of you that don’t watch the show, Wendy’s title is “performance coach” and she … read more
The client is always right. The client is king. The client comes first. There are probably a thousand other sayings tied to client service that we use every day. However, as the saying goes, talk is cheap – and losing clients is an expensive proposition. So how can you ensure that a client’s journey is … read more
Whether starting your financial advisory business or managing a growing client list and workload, outsourcing to virtual staff allows you to quickly and flexibly scale your business without sacrificing profit margins or work-life balance. Advantages and Benefits of Outsourcing Immediate Expertise: As subject matter specialists, virtual staff members bring a high level of expertise and … read more
Many advisory owners have confidence in their staff and know they could save time and money if they would delegate. Yet all too often, owners seem unable to let go of projects or daily tasks. Mike Lover, certified black belt in Lean Six Sigma, says, “Firms are inundated with sometimes needless and repetitious back-office activities … read more
The most successful and innovative financial firms are those that best utilize IT systems and integrations to maximize their staff’s potential and provide quality service to their clients. This top tier of financial firms earns an average of 17% more revenue per staff and 42% more profit per staff. The same research studies also state … read more
A critical and often overlooked step in transforming your business and work environment is elimination. With finite time and resources, we can best focus on what adds value to our business by eliminating the items that no longer do. In an operational business context, elimination refers to: Removing duplicate or unnecessary steps in your operations … read more
After streamlining the functional side of your business, the next step is to focus on the very heart of your company – your staff. You put processes and technology to work to reduce human labor on time-consuming and unnecessary tasks, so now is the perfect time to reassess the remaining workload and redefine your team’s … read more
The cool and trendy hot topic five years ago was technology, which then turned to integrations just a few years back. Today’s hot topic isn’t sexy but worth discussing in length: lean operations planning. Operations Planning and Lean Six Sigma are the keys to succession planning, profitability, and creating a firm that attracts both clients … read more
We’ve all heard of March Madness, the NCAA’s men’s basketball tournament that captivates the nation for almost four weeks in the early Spring. Everyone fills out a bracket, and watches it collapse when a #1 team is beaten by a #16 team. The lesson here: rankings can be misleading, and in the professional world, that … read more
When you buy or sell a home, an inspection is usually one of the last steps in the process. The outcome of that inspection can sometimes dictate whether or not a sale goes through. That’s a lot riding on just one step! Before you get to that point, though, it’s likely you know some things … read more
Wikipedia defines the famous ‘chicken or the egg’ question as the “causality dilemma” and in our current world of technology, we cannot help but apply such a dilemma to our industry. What comes first, the technology or the firm? We work with so many advisory firms that continue to gravel with this dilemma – should … read more
“We live in the age of communication.” “There are more ways to communicate today than ever before.” “Did you get that email I sent? Or the text? Or the tweet?” There’s no doubt you have heard these statements more than once. Communicating has definitely gotten easier but that doesn’t guarantee what you’re saying is being … read more
Your strategic plan, your organizational structure and systems, and your people practices are the necessary elements that drive the growth of your firm. The key foundation to building any business is to ensure you have the right people doing the right things. Building a business strategy that supports what you are delivering to your clients … read more
For any of you fee-only RIAs that are trying to grow your business and haven’t gone to the movie “The Big Short“, we recommend you do & take your entire staff with you! Then bring the conversation back to the office about how you could better educate and market your value to your clients … read more
Per Bob Veres and SEI and the survey results from your peers….”Our industry is at a crossroads, and you may feel like your business is in its crosshairs. Can you justify an ongoing AUM fee when automated solutions are driving costs down, or should you take a new look at your value proposition?” Quickly read … read more
It is time to be more bold about the facts. And the fact is – Mint & other PFMs are stealing your valuable clients’ attention AND your next generation of clients. We took our theory out for a test drive to prove we weren’t being ‘drama queens’. We asked our RIA firm client to reach out … read more
We all know that integrations can reduce labor & eliminate data entry errors. Yet advisory firms are struggling to understand the impact & the proper strategy. We built a strategy for another firm around eMoney, Orion, Redtail CRM, LPL, and DST data flows. This particular strategy, while not always the answer for all firms, was designed … read more
If interested in possible openings, please email the contents of your resume into the body of an email to Jennifer@MyVirtualCOO.com. We do not accept attachments or phone calls. TECH PROJECT MANAGER & IMPLEMENTER This position includes: * Researching the latest web-based software programs * Designing the data flow recommendations * Implementing software integrations * … read more
We all know that integrations can reduce labor & eliminate data entry errors. Yet advisory firms are struggling to understand the impact & the proper strategy. We built a strategy for one firm around eMoney, Black Diamond, Fidelity and DST data flows. This particular strategy, while not always the answer for all firms, was designed … read more
Redtail CRM provides full functionality of all features in Google Chrome. The Virtuoso app, that allows you to view/open Worldox documents from within the CRM, provides full functionality in Internet Explorer. If you use Redtail CRM in the IE, you may lose some functionality occasionally. One of the random function losses may be the Timeline. So … read more
Financial professionals often have a lot on their plate. From meeting with clients to managing their team, there are just too many things to oversee. In today’s competitive and fast-paced business landscape, micromanaging won’t cut it anymore. You need to be able to do more with less time. One of the most efficient ways to … read more
Processes have long been recognized as critical to the successful management of a financial advisory practice as they guide staff on the best way to operate and allow the owner to manage the firm’s operations more effectively. In this new age, you can put processes on steroids by automating the work through workflows and the … read more
Now that most of 2015 is in the rear view mirror, and the holiday rush is in full swing, time is precious. As you look back at your accomplishments for this past year, you need to look forward – and prepare for everything that 2016 has in store for you and your business. Making your … read more
Watch our video and learn how you can add tasks into Redtail Leapfrog. Your staff can quickly prioritize their work while you monitor their progress!
As the regulatory compliance burden escalates for financial advisors, managing virtual staff can seem like just another compliance headache waiting to occur. Using virtual staff will help cut cost down low and help the compliance fashion of the company. The programs you use to communicate with your virtual staff should be secure and you should … read more
There is no shame in finding a trusted source to handle tasks that help advisors streamline their days more effectively. Based in San Francisco and being a tech-savvy type, Harad often turns to online sources to outsource some basic functions. As a lone practitioner and a marketing consultant, Harad understands the value of time more than most … read more
It is challenging to reward support staff properly. So, consider this unique bonus plan: reward your support staff for valuable hours scheduled between advisors and referral sources. Reward your staff quarterly for each hour that they schedule you for a networking event, valuable client interaction, or introduction meeting to a prospect or referral source. This approach has multiple … read more
For advisors focused on growing their businesses, the hiring decision is where the rubber often meets the road. Busy advisors need to hire, especially the nine out of 10 independent RIAs whose client base has remained steady or increased, as this TD Ameritrade Institutional Advisor Study notes. However, many advisors aren’t sure whether to hire … read more
Going virtual can help you save money and work more efficiently in your firm. Consider the potential cost saved by not having to train a new employee, invest in technology and office space, and pay benefits as a return on investment by using virtual staff. Cost savings will vary dramatically depending on your geographic location … read more
A new software program or hardware addition can help lighten your team’s workload. Every day tasks can be achieved more quickly and accurately – it’s an investment for today and tomorrow. But what about the employee who no longer has to worry about these tasks? Is his or her job going to be eliminated? What’s going on? These tough … read more
I was out walking today to stretch out my limbs that creak like an 80 year old woman and realized that the intensive yoga class I took last night did not blow my Achilles or strain my neck permanently. It took 4 years of back and hip pain, multiple doctor and PT visits & a … read more
Benjamin Franklin once said, “You may delay, but time will not.” Time never stands still, so how can you manage this elusive resource? You and your staff can work more effectively by blocking out periods of time. Effective time management can lead to: Increased accuracy on projects Less stress, which leads to better decision-making A … read more
Football season is here and it’s easy to see that every team is as good as its players. Each player’s effort and skill set determines the success of the team. From the quarterback to the punter, and the offense to the defense, every player is striving towards one goal: VICTORY. A successful football team and … read more
The saying, “not being able to see the forest through the trees” is the same old adage and yet we can’t see where things are disconnecting or what are the bottlenecks to business growth and happiness. And we owners all know it is IMPERATIVE to hire the right people that allow us the capacity to … read more
Running a financial planning business takes you into a lot of chicken-and-egg situations such as: finding time to implement time saving solutions. Click HERE to read tips on overcoming some of the chicken-and-egg situations you might be experiencing.
Regular, sustained use of a CRM System is a key method to grow your business. The use of a CRM allows you to implement processes that will create a culture of consistency, predictability, and reliability in your business. Click HERE to learn why top advisory firms are using tools like CRM Systems to take their … read more
Improving your use of technology can significantly upgrade your business’s efficiency and productivity while lowering your staffing costs. Click HERE to read more about taking your business to the next level!
Outlanders by Ed McCarthy Roger Pine, CFA, describes his firm, Briaud Financial Advisors in College Station, Texas as “extreme outsourcers.” He bases his decisions regarding which functions to outsource on two major criteria… click HERE to read more about what your peers and COO’s Goldman say about how far should advisers go when deciding to outsource.
Everyone wants to increase their profits. There is no better way to find out how, than by reading 30 industry expert’s responses! From CEO’s, VP’s, business coaches, entrepreneur’s, to My Virtual COO’s Jennifer Goldman, the variety of industry leaders provide their absolute #1 method to increase profitability in your business. No matter what type of … read more
Watch the video below to learn more about Net Documents for Financial Advisors and how you can efficiently organize and easily search all of your documents!
Watch our video for the best practice method of adding tasks into Redtail Leapfrog, which gives users the ability to quickly prioritize and monitor progress!
Watch our video and learn how to integrate different scheduling systems, so you can separately update events and view them all on one calendar!
Watch our video for the best practice method of adding tasks into Redtail Leapfrog so staff can quickly prioritize and you can monitor the progress!
Watch our video and learn how to reduce time when scheduling appointments with this newest technology!
Surveying your clients is a great way to review the value of your services and identify new improvements and opportunities. Data from the surveys can point to services that may no longer be of value to the client or need more attention. So where do you start? Julie Littlechild, expert in client surveys, believes that “In … read more
TED talk: CLICK HERE Your staff isn’t as great as they could be – so daily work is taking longer than it should. Your technology is not the latest and greatest – so issues are arising with client data. The marketing opportunities don’t seem to be there – so bringing in new leads is harder … read more
Wish you could outsource the holiday preparation because you are short on time? Imagine all of the presents perfectly wrapped, and the table set with a gourmet meal, flawlessly prepared for you and your family. That’s the feeling of having an outsourcer. Your business needs gifts and hot meals too, in a way. Think about … read more
Wealth Management.com has produced the beginning of their 2014 series of benchmark reports on advisor performance and attitudes. As always, there are many interesting statistics and great information to help firms with ideas on how to improve their businesses. This first issue of the series focuses on one of our favorite topics, outsourcing. More functions within … read more
TD Ameritrade and FA Insight teamed together again to produce an amazing report on firm profitability, growth drivers, standout firms’ traits, and more. There are many interesting statistics and great information to help firms with ideas on how to improve their businesses. What we found interesting is deep in the statistics about marketing, which we … read more
I am a small business owner and I have staff. I struggle with being the best manager I can be and encouraging my staff to free think, take initiative, and also get the work done. So my 9 year old son has the pleasure of hearing me explain my management struggles at the dinner table … read more
Cooney Health, Inc has provided a nice overview below: What have we learned so far? Some employers are receiving very good renewals (-10% for example) and others are receiving very bad renewals (+20% for example). Why is there such a variance between the good and the bad this year? The variance is due … read more
FPA’s Research and Practice Institute, with Littlechild’s Advisor Impact survey experience and expertise, produced a great report that speaks to owner burnout, loss of control of your day, and offers solutions from your peers. We consider this a MUST READ and kudos to FPA for focusing on a real concern and need in the industry. … read more
The hottest topic is burnout of owners so here are our top 2 inexpensive tools that we love and that lower burnout: #1. Appointment scheduler software (avg cost $50/year) that allows you to block out times you want to talk, allows painless meeting/phone call scheduling, and keeps you sane by avoiding the possibility of … read more
We are seeing a new pivot that we believe is worth noting and learning. The pivot is away from % performance reporting and toward the use of a PFM (Personal Financial Management) system to automatically collect data and report a client’s net worth statement to their email box without effort by the advisor. This pivot … read more
We are hiring a Solutions Implementer and Executive Assistant so pass along the word to your peers. Thanks! Click HERE for the posting.
FPA published a great summary of the latest tech trends and comments from MyVirtualCOO’s Goldman, Clientific’s Nicols, Technology Tool’s Bruckenstein and FP Pad’s Winterberg on Technology for Planners: Trends, Spending, and the Rise of Robo Advisers. It was moderated by Michael Kitces @MichaelKitces. Click HERE to read the predictions and comments!
A great video reminder – get away from your desk before it kills you! VIDEO Just a friendly reminder that now is the time to setup your desk ergonomically with dual monitors, the right keyboard, and a headset for your phone. It is also the time to implement time saving habits and tech … read more
On CNN news this morning, expert hacker Mitnick couldn’t have said it better about Target’s security breach. “It is really about people, processes and technology and businesses need to be testing their processes to prevent issues”. Mitnick is an expert hacker hired by huge companies to test their systems. In Target’s case, this breach was … read more
There is nothing better than a great report on the health of advisory firms and how average firms stack up to “top performers”. WealthManagement.com has produced a great report (register HERE for it) that covers a lot of areas including AUM, Revenues, Profits, Expenses and more. What is most interesting is that this … read more
For anyone that is a NAPFA member, you can read about solutions to capacity and profitability issues in NAPFA’s latest publication. (Click HERE to view the cover page and summary). We address some of the basic technology that all advisors should have to support transparency to the clients, improve internal staff communications, and … read more
On November 6th 2pm EST join the Practice Management Study Group guest speaker Goldman for an open discussion on the latest trends in increasing profits and staffing. Pre-submitted questions will also be answered with solutions so please submit any questions when you register. Click HERE to register
Kudos to Bos and Cuddy at Harvard for doing a GREAT study on how interacting with tech devices like an iPhone and computer effect our behavior. Ironically, we were just about to publish a short article about the trend we see in the financial advisory industry that relates exactly to this so here it … read more
To continue this discussion that Britton of Wealth Management Mag started on the drastic drop in profit margins, we provide yet another solution. Advisory firms that outsource portfolio back office functions save between 45 to 56 percent over a software and in house staff solution. The fact is that managing a portfolio back office … read more
We are excited about this latest article and statistic that RIA profit margins have drastically dropped in the last few years. We ask advisors to take a step back and then read this article AGAIN with a new found appreciation for their accomplishments. Why? Well here is what we know from being in … read more
Article on Growing your business using portfolio back office outsourcers to get the work done and how you have choices of service. Goldman writes….In the FPA’s Practice Management Solutions Journal, an article entitled Outsourcing Investment Management, Crowe cites a Cerulli Associates study in support of outsourcing investment management, noting that 75% of advisors find … read more
WealthManagement’s Lauren Barack provides an article on using virtual assistance to get the work done without the emotional effort of managing a staff person, dealing with sick days, or providing the tech/desk and training in her latest ARTICLE (click here) COO’s Goldman is quoted… she believes success with any virtual help, whether that’s an … read more
For most Salesforce CRM users, ignorance is bliss. But for those firms looking to integrate multiple applications to save time collecting data, creating PowerPoint reports, and more, you will soon realize there is a limitation on the integrations with Salesforce. So we have a few tips for power integrators so your systems don’t shut down: … read more
For Microsoft 365 email users, welcome to the silent battle between two behemoth firms. It turns out that 365 automatically black lists all of Salesforce’s 52 IP addresses. This means if you use the Salesforce CRM time saving email templates and mass email features and the recipient is using 365, your email will be quarantined … read more
It is plain to see that Google can offer great value to small businesses with their Google Apps platform and the seamless integration they offer between all of your devices, such as your desktop computer, laptop, tablet and smartphone. But is it right for you? Today we take a look at what Google offers you … read more
In May Accelus interviewed Jennifer Goldman, President of My Virtual COO, on her tips and ideas on how to achieve operational efficiencies in your advisory practice. The interview addresses the following topics: – The role of a Virtual COO – Gaining efficiencies required to grow your firm – Developing a game plan … read more
This NAPFA DC Presentation ” Building a Higher Growth Practice” includes: Visual flowcharts of integrations that will reduce your workload A list of operational functions you can outsource to US based industry experts A map you can use to lay out your firm’s technology Advisor Success Stories Cost savings you can expect by streamlining your … read more
Financial advisor Kristin Harad is a master at finding other people to do her work for her. She’s not lazy, nor does she possess Tom Sawyer’s ability to convince others that chores are actually fun. As a lone practitioner and a marketing consultant to other financial advisors, Harad understands more than most the value of … read more
This year’s T3 Technology Tools for today conference was a great opportunity for advisors to interact directly with executives from the custodians and technology vendors that they rely on to run their firms. For those of you who couldn’t make it to the panel I moderated here’s a recap of new discoveries and what I … read more
There’s no denying it: for financial advisors, a client relationship management (CRM) system is now an absolutely necessary tool for growth. In the past, advisors in small practices might have been able to manage without it. But today, with clients demanding more for less and the advisor role continuing to grow in complexity, … read more
Internationally acclaimed experts on technology in the financial services industry, David Drucker and Joel Bruckenstein ,are releasing their second book, Technology Tools for Today’s High-Margin Practice: How Client-Centered Financial Advisors Can Cut Paperwork, Overhead, and Wasted Hours on February 6, 2013. Thirteen financial industry subject matter experts, including Jennifer Goldman of My Virtual COO, weigh … read more
Join us on the FPA Webinar on Becoming Super Compliant Using Processes and Workflows. COO’s Goldman will review what is a workflow or process, how it makes you more compliant, and show you two examples of workflows – compliance and financial plan meeting and prep. You will learn the jargon, how to create a … read more
Fidelity continues to invest & provide actionable solutions to boost profit & growth to emerging high-growth advisors with their kick-start events happening all over the country.”Kick Your Firm Into High Gear” Is growing your practice your number one priority? Do you spend too much time with your least valuable clients? Are you tired of working … read more
TrustFort powers many back-office functions of small- and mid-size broker-dealers and is expanding its partnerships with RIA technology providersLast week I introduced the first of three videos on TrustFort, a Woburn, Mass.-based technology provider (see TrustFort targets broker-dealers and large RIAs with its scalable back office solutions).In the second video below, I asked TrustFort President & CEO … read more
Jen Goldman of My Virtual COO quoted in June NAPFA Magazine article on the topic of using Outsourcers and being compliant. Click NAPFA Advisor Magazine quotes Virtual Solutions in June’s Publication to view.
My Virtual COO’s President, Jen Goldman, speaks in NAPFA publication about compliance measures to consider when using outsourcers to get the work done. Click NAPFA Advisor Magazine quotes Virtual Solutions in June’s Publication to view the article and view commentary on the LinkedIn Group: Virtual Solutions for Advisors.
TD Ameritrade Institutional’s integration of an award-winning trading platform will help advisers manage options strategies in just a few clicks Time and inflation are eating away at your clients’ portfolios in the current low-return market environment. In response, many of you are considering options to diversify investment strategies, hedge specific sector exposure, or increase portfolio income. … read more
To Grow Go Virtual As seen in the July/August 2012 edition of FPA’s Practice Management Solutions magazine.
Unlike some other outsourced functions, technology is one that isn’t likely to be any more than a part-time or contract position in the typical financial advisory firm. That’s because only a very large firm would ever be able to justify paying the salary of a full-time chief technology officer or a technology manager. Still, … read more
Financial advisers can quickly assess technology integrations with TD Ameritrade Institutional’s analysis tool called the Integration Analyzer. Available to all of its affiliated advisers, Integration Analyzer quickly displays how well one software program integrates with another, and with Veo® Open Access. For insight as to how Integration Analyzer works, I met with Chris Valleley, Director … read more
Here is a spotlight interview with FutureAdvisor’s co-founder Bo Lu about his company’s service offering to the retail investor. Hear how the platform is designed to deliver personalized, actionable advice to all investors and the company’s plans to incorporate financial advisors via recommendation marketplace.Click HERE for the video.
Advisor Websites, a leading web-based software used by financial professionals to create and manage compliant websites, is pleased to announce its alliance with My Virtual COO, the leading implementer of customized processes and integrated technology and virtual staff to create a more profitable practice. This strategic alliance demonstrates Advisor Websites’ commitment to providing technological solutions … read more
Actiance is a Belmont, Calif.-based company that provides compliance solutions for regulated financial professionals in the form of its Socialite Engage platform. Here Sarah Carter is talking about what Socialite Engage can do for advisers and gives a bonus tip on what day and time is best to post social media updates. View HERE
Bill Winterberg covered inStream Solutions’ presentation at FinovateSpring 2012. Watch a short spotlight video with inStream CEO Alex Murguia about the ways the application can expand beyond the independent RIA marketplace HERE
iQuantifi is a new company Bill Winterberg discovered at FinovateSpring 2012. He met with with founder and CEO Tom White to get more information on the company’s product. Post and video HERE
Ameriprise implements new technology platform & productivity levels & net profits rise despite gross revenue being flat. Read more HERE
Can now bulk assign view rights in Redtail CRM. Great for firms with multiple advisors or personal contacts meant to be private! Details HERE
FPPad’s Video Spotlight with Advisor Software, Inc. President Neal Ringquist on enterprise integrations, goalgamiPro, and the household balance sheet.
WATCH My Virtual COO President Jennifer Goldman on Restoring Advisers’ Work/Life Balance.
PMSG SPECIAL EVENT: HUDGENS ON TIME MANAGEMENT Sign up HERE
Super article by New Planner Recruiting on planning graduates, who hiring them, which schools are producing great planners to hire. Click HERE
NetDocuments released a quick demo video for Financial Services Advisors. See the video HERE.
“In February Pinnacle Advisor Solutions, announced an alliance with My Virtual COO. This alliance expands the back office solutions available to emerging advisors through Pinnacle Advisor Solutions. A video outlining their joint services has been released.”
Another great leap into efficiency!! COO’s favored appointment scheduling system Time Trade now integrates with Redtail Zimbra calendar/email system.
Chicken & Egg: Don’t let a simple maze of paradoxes slow down the growth of your RIA practice.
“For anyone looking to get a grip on how to move their business forward. Free recording of the presentation available HERE.”
“Pinnacle Advisor Solutions is announcing an alliance with My Virtual COO. This alliance expands the back office solutions available to emerging advisors through Pinnacle Advisor Solutions.’
NetDocuments has released its 1.1 release on the Apple App Store on January 5, 2012. It’s free on the App Store and anyone who has a NetDocuments account can login to view their entire contents, including the Home Page, Cabinets, Workspaces, Folders, Saved Searches, Filters, and can search the entire repository. Watch video HERE! NetDocuments … read more
Click HERE for more info. Learn the latest & greatest ways to make your advisory practice scalable & efficient.