Advisory Firm Success Story

PROBLEM TO SOLVE

   •    Staff not working at the highest skill level and overloaded with work
   •    Lack of time to attract and on board new clients
   •    Unable to attract new advisors and open new locations
   •    Dilution of 3 office, regional brand due to lack of standard operating processes
   •    Unable to monitor quality of client servicing

 

SOLUTIONS RECOMMENDED & IMPLEMENTED by COO

CRM: Migrated from Goldmine/Outlook to Salesforce CRM
DOC MGMT: migrated from server to Net Documents DMS and integrated with Salesforce
DICTATION: added Mobile Assistant and integrated with Salesforce
PORT MGMT: Implemented Orion and integrated Salesforce
QUESTIONNAIRE: added Precise FP into data gathering process
EMAIL: moved to Office 365 with Smarsh archive
FINANCIAL PLANNING: improved use of Money Guide Pro and integrated with Salesforce
EMAIL DRIP: setup Mailchimp and integrated with Salesforce
FORMS: integrated Laser Apps with Salesforce
HARDWARE: installed dual monitors and desktop TWAIN scanners to integrate with Net Documents & eliminated 3 servers
WEBSITE: moved to Advisor Websites for design, coding, and ongoing support
STAFF: hired onsite IT person
OUTSOURCED: portfolio back office reconciliation & reporting to Orion

 

SUCCESS!

WITHIN THE YEAR:
 
   •    Decreased Staff costs by $175,000 due to attrition and no need to fill positions
   •    Gained $30,000+ annual cost from elimination of servers,
   •    Increased revenue increased due to comprehensive billing of all investments
   •    Improved to compliance with full backup of all documents at an offsite, secure
         bunker and activity log of client servicing
   •    Increased staff’s capacity by over 50% due to implemented software, hardware,
         and integrations
   •    Able to track and maintain quality standards

 
 



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